Shipping and Payment Policy

Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday – Friday 9am – 5pm CET after your payment has cleared. Exception to this is items which have ivory in them,  during holidays or if we are our self absent due to business travels and such.

Also items with ivory are mainly shipped within Europe due to stricter export regulations. We are very sorry for any inconvenience caused.

Carriers

We use the following carriers to deliver our orders:

Deutsche Post and DHL

If you have a specific request regarding a courier we can and will comply. However, the fees might be for the buyer. If in doubt please enquire about the possibilities.

Insurance and Tracking

We are using flat fees for shipping. In Europe that is € 20 euro and outside of Europe we have a fee of € 30. For snuff bottles and smaller items.

Large items and items above € 500 will be shipped accordingly with insurance.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

We are using flat fees for shipping. In Europe that is € 20 euro and outside of Europe we have a fee of € 30. For snuff bottles and smaller items.

If you have any doubts about our shipping policy please don’t hesitate to contact us with your question with our contact form.

Safe shopping

Is it safe to give us your credit card details? Yes! Simply your details are not being stored on our systems. We use Stripe as our payment provider and this is one of the advantages of using such a system.

 

 

 

Accepted Methods of Payment

Credit cards accepted: Visa, Mastercard, American Express.

We accept Paypal, COD and wire transfers.

Please be aware when using Paypal and the order is cancelled which is not our fault we will not reimburse the incurred costs of cancelation.

If your choice of payment is not listed please don’t hesitate to contact us via our contact form.