Shipping Policy

 

Turnaround

All orders are shipped within 72 hours Monday РFriday 9am Р5pm CET after your payment has cleared. Exception to this might be during holidays or if we are our self absent due to business travels and such.

Carriers

We use the following carriers to deliver our orders:

Post Luxemburg
PostNL
UPS
FedEx
DHL
Deutsche Post

If you have a specific request regarding a courier we can and will comply. Fees are for the buyer.

Insurance and Tracking

If shipping is included in the price then we will always use services which include insurance and tracking. If not included we only offer services which include insurance and tracking.

Especially for larger items and/or high value we will use UPS, FedEx or DHL. However these services can be costly. So we will contact you if you have purchased an item which falls into this category.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be if not then it will be free of charge and you will have a chance to not place your order if you decide not to.

If you have any doubts about our shipping policy please don’t hesitate to contact us with your question with our contact form.

 

Safe shopping

 

Is it safe to give us your credit card details? Yes! Simply your details are not being stored on our systems. We use Stripe as our payment provider and this is one of the advantages of using such a system.

 

Accepted Methods of Payment

Credit cards accepted: Visa, Mastercard, American Express.

We accept Paypal, COD and wire transfers.

If your choice of payment is not listed please don’t hesitate to contact us via our contact form.